Return Policy:

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on the website.  Return request must be raised within 7 days from the date of delivery.

For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our warranty policy.

Valid reasons to return an item

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories).
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Phones and Tablets:

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on website assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with   easy door. if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Fashion:

Clothing, Apparel, Sunglasses, Shoes & Accessories

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on website  assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear.

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easydoor  assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Beauty & Health:

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on website assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: All types of Beauty Services.

Appliances:

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easy door  assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Computing & Gaming:

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easy door  assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty,  Easy door will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

TVs, Audios & Cameras:

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on EASYDOOR  assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services

Home & Living:

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on EASY DOOR assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Sports & Travel:

Clothing, Apparel, Shoes & Sunglasses If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on EASYDOOR assessment. For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on  EASY DOOR assessment. For overseas products, please refer to the product page to check the applicable return reasons. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Baby, Toys & Kids: Clothing, Apparel, Sunglasses, Shoes & Accessories If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Easy door assessment. Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Easy door assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Digital Goods: Non-returnable Other Categories: Books & Stationery Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easy door assessment. Pet Supplies Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on easy door assessment. Automotive & Motorcycles Accessories and Others Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easydoor assessment. Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services Medical & Industrial Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easydoor assessment. Tools, DIY & Outdoor Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easy door assessment. Laundry & Cleaning Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on easydoor assessment. Charity and Donation Non-returnable